Return and Refund Policy for Laser Cave
At Laser Cave, we take pride in creating high-quality, handcrafted, and often personalized items. Due to the personalized nature of many of our products, we generally do not accept returns or exchanges except in specific circumstances outlined below.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 14 days of delivery with 1 clear photos of the damage or defect. We will gladly offer a replacement or a full refund, at our discretion.
Errors on Our Part:
If we made an error with your order (e.g., incorrect personalization, wrong item sent), please contact us within 14 days of delivery. We will promptly correct the mistake by sending a replacement or issuing a refund.
Non-Returnable Items:
- Personalized or Custom-Made Items: As these items are made to your specific requirements, they are non-returnable and non-refundable unless they are damaged, defective, or we made an error.
Return Process (For Approved Returns):
- Contact Us: To initiate a return for a damaged, defective, or incorrect item, please contact us at [your contact information] with your order number and details of the issue.
- Return Authorization: We will provide you with return instructions if your return is approved.
- Return Shipping: The buyer is responsible for return shipping costs unless the return is due to our error.
- Item Condition: Returned items must be in their original condition and packaging.
Refunds:
Once we receive the returned item and verify its condition, we will process your refund within 1-3 business days. Refunds will be issued to the original payment method.
Cancellations:
Orders can be cancelled within 24 hours of purchase. After this time, production may have begun, and cancellation may not be possible.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact us!
